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Frequently Asked Questions

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  1. What is your normal turn-around time?
  2. Do you have a warranty?
  3. When does my warranty start?
  4. How long will my laser last?
  5. Are your products certified?
  6. Are your lasers OEM compatible?
  7. Do you manufacture your own lasers?
  8. What is the difference between a refurbished laser and a re-gassed laser?
  9. How do I send in my laser for repair?
  10. What forms of payment do you accept?
  11. My Fuji/Noritsu laser says “synchronous error” what does that mean?
  12. My photographs look green or blue. What is wrong?
  13. My photographs have sudden shifts/changes in color. What is wrong?
  14. My argon laser makes a “ticking sound.” What is wrong?
  15. No light is coming out of the laser. What do I do?

1. What is your normal turn-around time?

  • 3-4 business days for Fuji or Noritsu optical sections.
  • 1-2 weeks for argon lasers.
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2. Do you have a warranty?

  • Yes, we have an exceptional warranty on all of our products.
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3. When does my warranty start?

  • Your warranty starts the day your laser ships from National Laser Company.
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4. How long will my laser last?

  • Lasers are a high-tech light source. The usage, application, environment and machine maintenance all determine the longevity of the laser.
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5. Are your products certified?

  • Yes.  We are CDRH, UL, TUV and TUV Buart certified.
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6. Are your lasers OEM compatible?

  • Yes, we test our lasers to the OEM Specs.
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7. Do you manufacture your own lasers?

  • Yes, we design and manufacture lasers.
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8. What is the difference between a refurbished laser and a re-gassed laser?

  • National Laser Company refurbish lasers by installing a new manufactured laser tube into your existing laser head and upgrading the head to a “like new” status. Companies that re-gas lasers reuse your existing parts that have been subjected to years of use and degradation. National Laser Company does not re-gas lasers..
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9. How do I send in my laser for repair?

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10. What forms of payment do you accept?

  • We accept all major credit cards and wire transfers.
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11. My Fuji/Noritsu laser says “synchronous error” what does that mean?

  • It means you laser needs to be replaced. Please send it in.
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12. My photographs look green or blue.  What is wrong?

  • The green or blue laser is dying. Please send it in.
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13. My photographs have sudden shifts/changes in color. What is wrong?

  • It is probably a defective AOM driver. For Fuji machines, swap the G & B inputs and G & B outputs of the AOM.  For Noritsu machines, swap the AOM’s. If a different color shifts, it is a bad AOM Driver. If the problem is unchanged, it is a bad laser.
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14. My argon laser makes a “ticking sound.”  What is wrong?

  • The laser has reached the end of life.  Please send it in.
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15. No light is coming out of the laser.  What do I do?

  • Make sure the aperture/shutter is open and the power supply key switch is turned on.
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Frequently Asked Questions